Terms & Conditions
Please note that these terms and conditions relate to activities carried out by Nicola Wall t/a Doncaster Wellbeing and your access to this, they do not relate to the shop site (this has separate T&Cs listed on the shop site).
Appointments are available by prior booking only.
Sessions need to be paid for as a block, however the appointment times/dates need not all be booked together.
Please note that should you wish to cancel and request a refund on future sessions that any sessions previously taken will be charged at the single booking hourly rate for a single session and will be taken in full from the discount price with any remainder then being refunded (eg six sessions booked at £180, only two taken and a refund requested on the remaining four, the two sessions taken revert to the single hourly charge of £40 per hour, meaning £80 deducted from the £180, the refund being £100).
By booking at the discounted rate you are are agreeing to these terms.
Please allow at least 24 hours notice when making a cancellation in order to enable me to offer the appointment time to someone else.
Refunds for treatments cannot be refunded if the treatment is cancelled with less than 24 hours notice.
Please ensure that you arrive in time for your pre-scheduled appointments. We will make every effort to accommodate any changes due to lateness, but in the event that you are late, Doncaster Wellbeing cannot be held accountable for loss of treatment time.
A consultation form must be completed before any treatment can be carried out. You will need to make the therapist aware of any medical history or any allergies and recognise that there may be times when a therapy may not be suitable for you.
Doncaster Wellbeing reserves the right to refuse treatments where they feel the client is at risk. If this situation occurs, an alternative therapy may be offered (if possible). If you have a medical condition that we are not told about and suffer a reaction to a treatment we will not be held liable.
Doncaster Wellbeing reserves the right to refuse treatments to anyone deemed to be behaving inappropriately ,or under the influence of drugs or alcohol, with no refund.
Because we recognise the importance of supporting mums and their babies, very young babies (eg newborn, or whilst not yet mobile) are welcome to attend with their mum. Once crawling or walking, it becomes more difficult for mum to be able to relax during her treatment, whilst still maintaining watchfulnes and, as such, at that point alternative care would need to be arranged.
Some treatments may not be suitable, however, our experience is that mum can cuddle (and feed) baby through a facial or foot reflexology, or indeed during a side-lying back massage.
However, Doncaster Wellbeing can accept no responsibility for any interruption of, or delay to, the booked treatment due to the presence of a baby (or more!) But we will look to support you and where possible, may be able to extend treatment time a little to account for this, where this does not intefere with subsequent bookings.
Typically a calm mum helps calm baby, and it is possible to hold and feed baby through many therapies and we will support you, where possible, to do this.
Nicola Wall (t/a Doncaster Wellbeing) is fully qualified (as listed on About) and is insured to practice by Balens Ltd.
If you have any complaints, please contact us in the first instance, so that we can look to discuss this with you. If after discussion you feel that the matter is not resolved, we are happy to give you further information as to how you may escalate your complaint.
You may not reproduce, republish, distribute, display, download or otherwise copy any of the contents of this website with prior express written permission from Nicola Wall.