Terms & Conditions

Please note that these terms and conditions relate to activities carried out by Nicola Wall t/a Doncaster Wellbeing and your access to this, they do not relate to the shop site (this has separate T&Cs listed on the shop site).

In addition to these Terms & Conditions, a Coronavirus Policy is also in operation.

Appointments

Appointments are available by prior booking only.  Please allow at least 48 hours notice when making a cancellation in order to enable me to offer the appointment time to someone else. Please note the amendment to this in the Coronavirus Policy.

Monthly Membership
  • A monthly membership scheme is offered at £35 a month for one hour's treatment a month or £55 a month for 90 minute's treatment a month, for a named person, payable a month in advance by standing order.

  • In addition, as a member you have the opportunity to buy further hour treatments at the rate of £35, or 90 minutes at the rate of £55.00, to either use yourself or gift to a friend or family member (gift cards available). 

  • For every additional hour's treatment bought, you will receive a point towards a free hour treatment (worth 6 points) which you can use yourself, gift to a friend or add to the Gifting Fund (more information below).

  • Every month you are a member will contribute 1 point onto the Gifting Fund to provide gifted treatments for women struggling with peri or postpartum mental wellbeing (on referral).

  • Points cannot be exchanged for any monetary value.

  • Please give a month's notice when cancelling this agreement.

Packages
  • Sessions need to be paid for as a block, however the appointment times/dates need not all be booked together (although for weekly sessions it is advisable to do so).

  • Please note that after the first session, should you wish to cancel and request a refund on future sessions that any sessions previously taken will be charged at the single booking hourly rate for a single session (eg £40 an hour) and will be taken in full from the amount paid for the block booking with any remainder then being refunded (eg six sessions booked at £180, only two taken and a refund requested on the remaining four, the two sessions taken revert to the single hourly charge of £40 per hour, meaning £80 deducted from the £180, the refund being £100). 

  • Weekly packages are provided on the understanding that you attend appointments weekly.  However, existing holiday bookings can be taken into account if mentioned at time of booking.  Sickness is sometimes unavoidable and again can be taken into account with the package being able to be put on hold once in a 6 week period (for up to a few weeks) with the understanding that it will then resume to weekly appointments again after this.  Any further postponements will necessitate the single booking rate being reinstated.

  • Monthly packages are provided on the understanding that you attend appointments monthly (or approximately every four weeks).  Sickness is sometimes unavoidable and again can be taken into account with the package being able to be put on hold once in a three month period (for up to a few weeks) with the understanding that it will then resume to monthly appointments again after this.  Any further postponements will necessitate the single booking rate being reinstated.

  • By booking at the discounted rate you are are agreeing to these terms. 

 

Client protocol
  • Please ensure that you arrive in time for your pre-scheduled appointments. We will make every effort to accommodate any changes due to lateness, but in the event that you are late, Doncaster Wellbeing cannot be held accountable for loss of treatment time.

  • A consultation form must be completed before any treatment can be carried out. You will need to make the therapist aware of any medical history or any allergies and recognise that there may be times when a therapy may not be suitable for you.

  • Doncaster Wellbeing reserves the right to refuse treatments where they feel the client is at risk. If this situation occurs, an alternative therapy may be offered (if possible). If you have a medical condition that we are not told about and suffer a reaction to a treatment we will not be held liable.

  • Doncaster Wellbeing reserves the right to refuse treatments to anyone deemed to be behaving inappropriately ,or under the influence of drugs or alcohol, with no refund.

Babies
  • Because we recognise the importance of supporting mums and their babies, very young babies (eg newborn, or whilst not yet mobile) are welcome to attend with their mum.  Once crawling or walking, it becomes more difficult for mum to be able to relax during her treatment, whilst still maintaining watchfulnes and, as such, at that point alternative care would need to be arranged.

  • Some treatments may not be suitable, however, our experience is that mum can cuddle (and feed) baby through a facial or foot reflexology, or indeed during a side-lying back massage. 

  • However, Doncaster Wellbeing can accept no responsibility for any interruption of, or delay to, the booked treatment due to the presence of a baby (or more!) But we will look to support you and where possible, may be able to extend treatment time a little to account for this, where this does not intefere with subsequent bookings. 

  • Typically a calm mum helps calm baby, and it is possible to hold and feed baby through many therapies and we will support you, where possible, to do this.

Insurance

Nicola Wall (t/a Doncaster Wellbeing) is fully qualified (as listed on About) and is insured to practice by Balens Ltd.

Complaints

If you have any complaints, please contact us in the first instance, so that we can look to discuss this with you.  If after discussion you feel that the matter is not resolved, we are happy to give you further information as to how you may escalate your complaint.

Miscellaneous

You may not reproduce, republish, distribute, display, download or otherwise copy any of the contents of this website with prior express written permission from Nicola Wall.  

Save money by booking a treatment package or joining the Membership Scheme

You may be able to claim on your healthcare insurance for treatments

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Call or Text: 07706 952510

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By appointment only

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16 Swan Street, Bawtry DN10 6JQ

(next to Chapelles of Bawtry)

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*Disclaimer: Information on Doncaster Wellbeing is correct to the best of our knowledge. However, we cannot take any responsibility for any accidental error – we're human! If you find an error, please do contact us and we’ll do our best to rectify it.  If you are vegan, or have any particular allergy, please take care to always double check ingredients.  Please note: times quoted include consultation time.  Massage therapy, Reflexology and Aromatherapy are classed as a “complementary therapies” meaning that they are used alongside (as a complement to) conventional medicine. Complementary therapists cannot make diagnoses (unless also medically qualified to do so – ie they are a GP, or similar). In addition complementary therapy should not be used as an alternative to seeking appropriate medical advice.